FAQ

How do I place an order?

Choose your product, add it to cart, and follow the checkout steps to enter shipping and payment information.

How can I track my order?

Tracking information is provided after fulfillment when tracking is available.

Can I change or cancel my order?

Contact us as soon as possible at service@novireza.com. We can only change or cancel an order before it has been fulfilled.

How much is shipping?

Orders from $0.00-$44.99 ship with Fast shipping for $5.99. Orders $45.00 and above receive Free shipping for $0.00.

When is shipping free?

Shipping is free on orders of $45.00 and above.

What if my item arrives damaged?

Email us with your order number and clear photos of the item and packaging so we can review the issue.

How do I request a return?

Contact us within 30 days of receiving your item. Do not send returns without prior authorization.

How do I choose a suitable pet toy?

Consider your pet's size, chewing habits, activity level, and preferred play style.

How should pet toys be cleaned?

Follow the care notes on the product page. Many toys can be wiped or rinsed with mild soap and fully air dried.

Should pets be supervised during play?

Yes. Supervise play, inspect toys regularly, and remove any toy that becomes damaged.

How can I contact NOVIREZA?

Email service@novireza.com.